If you do not agree to be bound by these Terms and Conditions please do not use our services.
Terms Of Payment
Unless otherwise agreed in writing all payments will be by an approved and authorised Debit or Credit Card. If the card used does not pass our security clearance we will be unable to accept or process the order and this is a condition of our contract with you.
Prices may alter on imported goods due to currency fluctuations. Should this occur you will be informed as soon as possible.
We will have been deemed to have completed our contract by delivery of a quantity within 10% plus or minus of the quantity ordered. In this case we will only charge you for the actual goods supplied. No goods will be kept on back order. An exception applies on carrier bags quantities from 1000 to 5000, +/- 25% applies. Where materials are specially ordered to a buyers specification there may be an additional variation, the amount of which will be governed by the quantity delivered by the manufacturer of the material.
Retention Of Title
All goods supplied by us remain ours until any outstanding invoice is paid in full.
We will always endeavour to supply the product ordered unless it is for some reason not available. We will not substitute the product for another product without written permission from yourselves.
These will be supplied and charged but may be credited if returned at the senders cost in perfect condition in the original packing within 14 days.
Carriage & Delivery
Every effort will be made to deliver on time but we cannot be held responsible for delays in shipments or late delivery. Carriage costs will be advised when quoted wherever possible.
Claims arising from damages, or partial loss in transit, must be made in writing within 2 days of delivery. No claim will be accepted after this time.
Returns and Cancellations
Returns will not be accepted unless approved in writing by us before we receive the goods. Should you wish to return any item please contact us first. Cancelled orders will incur a cancellation charge that will be commensurate with the cost incurred by both the manufacturer and us.
All prices shown are subject to VAT at the current rate.
All prices shown are pounds sterling and may be subject to fluctuations in raw material costs, fuel surcharges and exchange rates. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
We take reasonable steps to safeguard the security of any information you input or send to us in connection with your purchase by using secure services and encryption technology where we deem appropriate, however, we accept no responsibility for any damages that you may suffer as a result of the loss of confidentiality of such information. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company. However, "perfect security" does not exist on the Internet.
Artwork & Design
Where applicable there may be an extra charge for artwork and design.
Artwork and origination and repeat set ups are an extra charge.
Delivery from factory not included - charged at cost.
All proofs are chargeable at cost.
All prices quoted are valid for 30 days.
Screens are non-returnable.
Prices are per unit unless otherwise stated and are exclusive of VAT.
Prices quoted are for solid line colours only unless otherwise stated.
We have developed this policy as part of our commitment to protecting your privacy, while providing a valuable and personalised service. We want you to feel confident about the privacy and security of your personal information. This policy applies whether or not you choose to register for our services.
We collect personal information about you when you register/trade with INCENTIVES PLUS Ltd and if you buy products or services from us or any other members of our group. When you register/trade with INCENTIVES PLUS we ask you for details about yourself because we want to ensure that we give you a service that's tailored for you. We ask for as little information as possible in order to make it a quick and easy process. The information you give us isn't sold on to other companies and we have a serious and dedicated commitment to the security of your information.
What information do I give you as a user of INCENTIVES PLUS?
If you register with us, we ask you for a small amount of information. We do this so that when you return to INCENTIVES PLUS we can instantly recognise you and give you access to your address book. Details we collect may include:
- forename and surname
- e-mail address.
During your session as a registered user we use a cookie to store an encoded version of your INCENTIVES PLUS ID so that you can access your address book. If you have cookies disabled on your browser you will not be able to use log in as a registered user.
All our competitions and promotions are governed by specific terms and conditions. We recommend that you read these before entering.
What information do I give you as a customer of INCENTIVES PLUS?
Registering your details enables us to give you private access to details we might be holding for you, like account information. We only collect the minimum information required to identify you and to ensure that we provide you with appropriate information. Details we collect may include:
- forename and surname
- company name
- company address
- telephone number
- e-mail address
When you order on INCENTIVES PLUS we need to know a little bit about you. This enables us to process and fulfil your order, or contact you in case of a query. Details we may collect include:
- forename and surname
- company name
- company address
- telephone number
- e-mail address
Why do you need my e-mail address?
We need your e-mail address to give you security. As a registered user, you have to enter a password to access your INCENTIVES PLUS account, no one else can access it-and if you forget your password, we can e-mail it to you. We also use your e-mail address to confirm your order details to you.
If you do not have an e-mail address or you do not wish to disclose it, we offer an alternative password retrieval process during registration. We might also use the information you've given us to bring you important news such as functionality changes to the INCENTIVES PLUS site or new services and special offers you might find valuable. This is only sent to users who have chosen to opt in when registering, and each time we e-mail you, you can choose not to be sent any further messages from us. We'll also guarantee not to "spam" you with annoying, irrelevant e-mails.
Do you store information on my browsing activity, and can I be identified from it?
During your search session on INCENTIVES PLUS we will store the location you have requested. This is to enable you to search other types of business without having to re-enter the location every time. This information is only retained while you are searching and will not be kept once you have left INCENTIVES PLUS. We also collect anonymous information on your activity while logged into INCENTIVES PLUS:
- browser type
- access times
- referring URL
There's no way you can be identified as a result of your browsing activity on INCENTIVES PLUS. We only examine browsing activity to monitor aggregated site traffic and analyse it. This gives us information to help us improve the relevance of the services we offer you.
We may also provide anonymous statistics about users to reputable third party vendors, but these will not include details that would allow the recipient to identify you.
What is a cookie?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain data such as your INCENTIVES PLUS User ID, which is simply a number and can not identify you to anyone other than the website. Only one type of cookie is used on this website - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site. The only other cookies we use, are for Order IDs. We will store no more than two of these. These are generated when you add items to your basket, and are used only to hold the Order ID. No other data is stored within the cookie.
Find out more about cookies.
We use temporary/session cookies in the following ways:
- within INCENTIVES PLUS to store your user ID, so that we know who you are. This allows us to ensure you are a valid member and allow you access to the members section of the site.
- within INCENTIVES PLUS order tracking. We simply keep a single number - which is the order ID - so that we know which order belongs to you.
We DO NOT use persistent cookies on INCENTIVES PLUS.
If you don't want a cookie to be created on your PC, web browsers like Netscape Navigator and Microsoft Internet Explorer provide the option to disable them. However, you will NOT be able to take advantage of the full functionality of our website if you do so.
What is a web beacon?
A web beacon-sometimes referred to as a clear GIF (Graphics Interchange Format) or pixel tag-is a line of code that is sometimes installed on some of web-pages to help the site owners to learn more about how our visitors interact with the content and services that are on offer, and to count the traffic to different areas of the website. A web beacon is a 1x1 pixel tag that is invisible to you and doesn't affect the content you see.
This helps those sites to provide a better service by allowing them to understand which areas of the site are more popular with visitors than others. Web beacons are not used to collect any personal information about you. But allow these sites to gather aggregated information about the use of the site. INCENTIVES PLUS pages may contain web beacons inserted by our advertising agency so that we can measure the effectiveness of our advertising on other websites. A web beacon only records a limited amount of information that could include the cookie number, the page ID and the time and date the page was accessed, it does not contain your name, address, telephone number or e-mail address.
You can manage the cookies in the cookie folder of your browser. You can either delete cookies from your cookie folder once you have left our site, or you can set your preferences before you enter our website. Deleting or rejecting cookies may impair your experience of our website. You may not be able to access some pages or complete some transactions securely.
Disclosing information and consent
Will INCENTIVES PLUS disclose information about me to other parties?
Not unless it's necessary for the operation of the site. We may also disclose personal information if it is legally required, or to enforce our conditions of use and other agreements, or to protect and defend the rights, property or safety of INCENTIVES PLUS & users or others.
Do you sell my details to other companies?
No, INCENTIVES PLUS does not sell user information to other companies. We may occasionally use the information we collect to send you details of offers or services that we think you might be interested in, but only if you've "opted-in" during the registration process. These offers can be provided by a third party, but will always come from INCENTIVES PLUS. Each time we e-mail you, you can choose not to receive any further messages.
If I have given my consent, can I change my mind?
Yes, you can change your mind at any time by accessing your "User Account Details" on INCENTIVES PLUS and changing your preferences.
Is my information secure?
Yes. We take the security of your personal data extremely seriously. We have implemented technology and security policies designed to protect the personal data under our control. We also follow strict security procedures as required by the UK Data Protection Act 1998. These cover the storage and disclosure of any information you've provided, and the prevention of unauthorised access.
Any credit card details you pass on to us are encrypted using a Secure Socket Layer (SSL). SSL is an industry standard for data encryption and is one of the best ways to ensure internet messages are not intercepted. Older browsers can't use SSL, so you'll need Netscape Navigator 3, Microsoft Internet Explorer 3 or later versions of these browsers.
Can anybody else who's using INCENTIVES PLUS access my personal details?
No. All personal information given to INCENTIVES PLUS secured and stored away from public access. Credit card information is encrypted before any transaction takes place. The only information available to other users, are the pieces made obvious during registration.
Is my information available to any companies who partner with INCENTIVES PLUS & to provide products or services?
Yes, INCENTIVES PLUS may use partners to ensure the effective operation of our site. These companies have access to your personal information under our strict supervision and within the requirements of the Data Protection Act.
Can I access my personal information at any time?
Yes. If you want to look at or update your information, you can access all the details you provided us with when you registered. You can change or delete anything at any time. Under the Data Protection Act 1998, you're also entitled to view any information we hold on you by paying a fee.
Details on how to do this are available from us. If any information held is inaccurate, we'll make the necessary changes and contact you with confirmation.
Can I correct or change any details I've given to you?
Yes. You can make changes to any of the information you gave us when you registered. Just access your "User Account Details" and select the "update" option, then simply change your details as required.
Third party links
Does INCENTIVES PLUS work to any privacy standards?
Yes. INCENTIVES PLUS works to the good practice principles established by the highly regarded organisations such as the Interactive Advertising Bureau UK (IAB UK), the Direct Marketing Association (DMA) and the Federation of European Direct Marketing Associations (FEDMA).